Privacy Policy

Effective Date: March 28, 2026

Last Updated: March 28, 2026

1. Introduction

Oliver & Co Salon, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at oliverandcosalon.com (the "Website") or engage our salon services (the "Services").

By accessing our Website or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Website or Services.

Oliver & Co Salon, LLC
2395 S Kihei Rd, Unit 203A
Kihei, HI 96753
Email: legal@oliverandcosalon.com

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information that you voluntarily provide to us:

Contact Information: Name, email address, and phone number
Communications: Information contained in phone calls, messages, or other communications with the salon

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

Device Information: Browser type, operating system, device type, and unique device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
Log Data: IP address, access times, referring URLs, and error logs
Location Data: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

Remember your preferences and settings
Understand how you interact with our Website
Analyze Website traffic and performance
Deliver relevant content and marketing

You can control cookie settings through your browser preferences. Note that disabling cookies may affect Website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Respond to salon inquiries and service requests
Send appointment follow-up messages
Communicate about salon services and availability
Process contact information from phone calls

3.2 Business Operations

Respond to your inquiries and support requests
Send administrative communications (service updates, policy changes)
Analyze and improve our Website and Services
Protect against fraud and unauthorized access

3.3 Marketing (with your consent)

Send promotional emails about our Services (you may opt out at any time)
Display relevant advertisements

3.4 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and prevent harm
Enforce our Terms and Conditions

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business and delivering Services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. Our service providers include:

Communication Tools: Phone and messaging platforms used for salon communications
Website: Squarespace (for website hosting)
Booking: GlossGenius (for appointment booking and payments)
Analytics: Website analytics providers

4.2 Business Transfers

If Oliver & Co Salon, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government inquiries.

4.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others; investigate fraud; or respond to a government request.

5. SMS/Text Messaging Privacy

This section describes how we collect, use, and protect your information in connection with our SMS/text messaging program.

5.1 How We Obtain SMS Consent

We obtain your consent to receive SMS/text messages through the following methods:

Online Opt-In Form: By completing our SMS consent form on our Website and checking the consent checkbox, you expressly agree to receive text messages from Oliver & Co Salon, LLC
Written Consent: By signing a document that includes SMS consent language
Verbal Consent: By verbally agreeing to receive text messages during a phone call or in-person visit (documented by our team)

In all cases, we require clear, affirmative consent before sending you any SMS/text messages. We do not use pre-checked boxes or assume consent. You must take an explicit action to opt in to our text messaging program.

5.2 How We Use Your Mobile Phone Number

When you provide your mobile phone number and consent to receive text messages, we use your number solely to send you:

Follow-up messages after phone calls to the salon
Appointment-related notifications
General salon updates and service information

5.3 Mobile Information Sharing Policy

We do not sell, rent, lease, or share your mobile phone number with third parties for their marketing purposes.

Your phone number and SMS consent information will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. We may share your phone number only with:

Service providers who help us deliver text messages (such as our messaging platform provider), solely for the purpose of sending messages on our behalf
As required by law, regulation, or legal process

Our SMS service providers are contractually obligated to use your information only to provide SMS services and are prohibited from using your phone number for any other purpose.

5.4 Opt-Out and Data Deletion

You may opt out of receiving text messages at any time by replying STOP to any message. Upon opting out:

You will receive one final confirmation message
No further text messages will be sent to you (unless you opt in again)
Your opt-out preference will be recorded in our system

You may also request deletion of your mobile phone number from our SMS database by contacting us at legal@oliverandcosalon.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure password practices and access controls
Regular security assessments
Limited access to personal information on a need-to-know basis
Use of reputable, secure third-party service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

For the duration of our business relationship and active Services
As required to comply with legal obligations (such as tax and accounting requirements)
To resolve disputes and enforce our agreements
For legitimate business purposes (such as maintaining records and improving Services)

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You may request a copy of the personal information we hold about you.

8.2 Correction

You may request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

8.4 Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8.5 Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at legal@oliverandcosalon.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Your Privacy Rights Under Hawaii Law

If you are a Hawaii resident, you may have certain rights regarding your personal information under Hawaii Revised Statutes, including:

The right to be notified if your personal information is involved in a security breach
The right to request information about how your personal data is collected and used
The right to request deletion of your personal information, subject to certain legal exceptions

To submit a request, please contact us at legal@oliverandcosalon.com.

10. Children's Privacy

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at legal@oliverandcosalon.com, and we will take steps to delete such information.

11. Third-Party Links

Our Website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

If you access our Website or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our Website or Services, you consent to such transfer and processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Post the revised Privacy Policy on our Website
Notify you via email if you are an active client (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our Website or Services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Oliver & Co Salon, LLC
2395 S Kihei Rd, Unit 203A
Kihei, HI 96753
Email: legal@oliverandcosalon.com
Website: oliverandcosalon.com

We will respond to your inquiry as promptly as possible.

Legal Disclaimer: This Privacy Policy is provided for informational purposes and is intended as a starting point for your privacy disclosures. Privacy laws and regulations vary by jurisdiction (including GDPR, CCPA/CPRA, and others) and your specific business practices may require additional or different provisions. We strongly recommend having this document reviewed by a qualified attorney or privacy professional to ensure compliance with all applicable laws and regulations.